Legal
Terms, conditions and legal information
Find all contract terms, privacy information and policies for using Postnaro. Which documents apply depends on whether you use a mailing address, digital platform features or a partner account.
Mailing address and location services
Terms for business address, mail acceptance, scanning, retention and forwarding.
- Terms for mail and location services
- Service and tariff description
- Address use terms
- Mail acceptance terms
- Mail authorisation
- Receipt and signature authorisation
- Opening and scan authorisation
- Forwarding terms
- Retention and destruction terms
- Withdrawal notice
- Model withdrawal form
- Termination information
- Address change and transition terms
- List of excluded items
Digital Postnaro platform
Terms for accounts, profiles, micro-sites, short links, domains and other digital features.
Advertising, partners and offers
Rules for affiliate links, referrals, partnerships, coupons and commercial content.
Content and safety
Rules for permitted content and procedures for abuse, infringement and complaints.
Privacy and cookies
Information on personal data processing and technologies used.
Documents for location partners
Contract and operations documents for verified partner applicants and active Postnaro location partners.
- System partner agreementFramework agreement for operating as a Postnaro location partner.Accessible only to verified partner applicants and active location partners.Partner login
- Location and country annexLocation- and country-specific terms under the partner agreement.Accessible only to verified partner applicants and active location partners.Partner login
- Fees and compensation annexFees, compensation and commercial terms for location partners.Accessible only to verified partner applicants and active location partners.Partner login
- Territory and exclusivity annexTerritory allocation and exclusivity rules in the partner network.Accessible only to verified partner applicants and active location partners.Partner login
- Operations and quality standardsOperational requirements and quality standards for location operations.Accessible only to verified partner applicants and active location partners.Partner login
- Brand and software licenceUsage rights for Postnaro brand, design and software.Accessible only to verified partner applicants and active location partners.Partner login
- Stripe Connect and payment termsPayment processing, payouts and Connect obligations for partners.Accessible only to verified partner applicants and active location partners.Partner login
- Data processing agreement for location partnersArt. 28 DPA between location partner and Postnaro for platform processes.Accessible only to verified partner applicants and active location partners.Partner login
- Technical and organisational measuresPostnaro TOMs securing the agreed processing activities.Accessible only to verified partner applicants and active location partners.Partner login
- Confidentiality and postal secrecy agreementConfidentiality, postal secrecy and handling of customer mail.Accessible only to verified partner applicants and active location partners.Partner login
- Location change and migration termsProcess for location changes, moves and customer migration.Accessible only to verified partner applicants and active location partners.Partner login
- Contract end and customer handover planCustomer continuity and handover when the partnership ends.Accessible only to verified partner applicants and active location partners.Partner login
- Pre-contract partner disclosurePre-contract information for verified partner applicants.Accessible only to verified partner applicants and active location partners.Partner login
- Partner onboarding checklistChecklist of steps until approval as a location partner.Accessible only to verified partner applicants and active location partners.Partner login